AI Customer Service Assistant - Free Deflection Chatbot by Federico Calò
On-prem chatbot deflection: ask a question, AI searches the contact center's FAQ knowledge base. If confidence is high, get a grounded answer; otherwise, a human agent will contact you.
Ask a question
Response
No responses yet
Write a question and press "Send" to get an answer from the knowledge base.
Frequently Asked Questions
Are my messages saved?
No questions are processed in real-time and never stored on servers, databases, or logs. Privacy is ensured by the zero-retention architecture.
What does "grounded response" mean?
A response labeled "grounded" is supported by content from our knowledge base FAQ for the contact center. The AI doesn't invent answers: if it can't find relevant information, it will put you in touch with a human agent.
When will I be redirected to a human agent?
The chatbot redirects you to a human agent when the question doesn't find an adequate answer in the knowledge base (low confidence), ensuring quality response.
What happens if the AI system is unavailable?
In case of AI on-prem service outage, a panel with a CTA to contact support directly is displayed. Support is always available.
How is it used?
- Write your question
Enter your question about our customer service in the text field.
- Send to chatbot
Send button - AI assistant searches for answer in on-premises knowledge base FAQ.
- Read the answer
If the answer is available in our knowledge base, it will be shown with a confidence indicator. Otherwise, a human agent will contact you.
Do you need a custom AI contact center?
This chatbot is free and demo. For integrating a deflection AI agent in your on-prem private data contact center - no cloud - contact Federico.
Data that stays within EU perimeter (Hetzner NBG1)