IT support for professional practices
The office computer won't start? I'll take care of it.
If the PC, the printer, the network or the digital signature stops working and your office has no technician to ask, write to me. I work out what broke and fix it: remotely anywhere in Italy, in person in Lecce and Salento.
Built for accountants, lawyers, medical practices and booking centres (CUP) running ageing computers and software.
When the office grinds to a halt, it is usually one of these
Some of the problems that stop a practice running ageing PCs and software. If yours is not listed, write to me anyway.
Printer and scanner
The shared printer stops printing after a Windows update, or the scanner no longer saves to the shared folder. Usually a Windows security rule has changed: the job is to find out which one, without bypassing the office's protection.
Outdated Windows
Windows 10 has not been supported since 14 October 2025, and not every PC can move to Windows 11: among other things it needs TPM 2.0 and Secure Boot. The PC is checked first, then you decide whether to upgrade or replace it.
Health insurance card and card readers
The portal does not recognise the health insurance card (TS-CNS). The package to install depends on the code printed on the card, not on the reader. If the certificate has expired or the PIN is locked, you need the body that issued it.
Desktop Telematico
The Italian Revenue Agency's Desktop Telematico does not start or does not update. Of the errors the Agency documents, one comes from a proxy, firewall or antivirus, another from a version that is too old and must be reinstalled.
Email and PEC
Certified email (PEC) does not send or receive in the office mail program. The provider, the server settings and the credentials are checked one by one.
Shared folders and backup
A computer no longer sees the shared folder or the office NAS, or nobody knows whether the backup works. We check what is really copied, where, and whether it can be restored.
I look after the computers, the network and the software your practice works on. I do not give tax, legal or medical advice: that stays with the professional.
How it works
You tell me what stopped working
In your own words, from the form or on WhatsApp: you do not need the technical term. If you can, add the error message or a photo of the screen.
I tell you how we solve it
I tell you whether it can be fixed remotely or whether I need to come to the office, and at what rate.
I step in and explain what was broken
By remote support or, in Salento, in person. At the end I explain in plain words what was not working.
Three ways to work together
Remote support
Remote, anywhere in Italy, for anything that can be fixed without being in front of the computer.
from €50 for the first half hour, then €25 for each additional half hour
On site
In Lecce and across Salento, when someone needs to be at the machine. Outside Salento the work is done remotely.
from €80 for the first hour, then €40 per hour
Maintenance plan
Recurring maintenance to step in before things break, anywhere in Italy. What is included and the response times are still to be defined in writing.
from €120 per month for up to 5 workstations; above that, the price is set separately
Starting rates, confirmed on 23 October 2026. Complex cases are quoted separately.
A service that has just started
You will not find reviews, numbers of practices served or years of field experience here: support is a service that has just started and there are no cases to tell yet.
What I can offer you today is a clear method (what I do, in what order, at what rate) and a first pay-as-you-go contact, with no plan, so you can see whether it suits you.
Frequently asked questions
How do I request support?
Write to me through the contact form or on WhatsApp, describing what has stopped working. I reply with how I would handle it and at what rate.
How much does a visit cost?
Remote support starts at €50 for the first half hour, on-site work at €80 for the first hour. These are starting rates: complex cases are quoted separately.
Is my clients' data safe?
Access happens only when you ask for it, through a one-time code that you generate: there is no unattended access, and without that code I cannot connect. You see the screen for the whole session and you close it whenever you want. Before the first job we sign the data processor agreement required by art. 28 GDPR: I prepare it. The session goes through AnyDesk or TeamViewer, whichever you already have installed: both are sub-processors, and the agreement names them in writing, together with where they process the data. I keep a log of every job - date, duration and what was done - for twelve months. I never copy data out of your office without your written authorisation, and if a breach occurs I tell you without undue delay.
Do you work outside Salento?
Yes, through remote support and the maintenance plan, anywhere in Italy. On-site visits are only in Lecce and Salento.
Can I have the maintenance plan without a current fault?
Yes: the plan exists precisely for recurring maintenance, before something breaks. What it includes and the response times are still being defined and will be put in writing in the contract.
Got a problem? I'll take care of it.
Tell me what has stopped working, even in a few lines.
Sources
The facts cited in the cards come from official documentation, consulted on 23 October 2026.