AI Customer Service Assistant - Free Deflection Chatbot by Federico Calò
Chatbot deflection: ask a question, AI searches the contact center's FAQ knowledge base. If confidence is high, get a grounded answer; otherwise, a human agent will contact you.
Ask a question
Response
No responses yet
Write a question and press "Send" to get an answer from the knowledge base.
Frequently Asked Questions
Are my messages saved?
No questions are processed in real-time and never stored on servers, databases, or logs. Privacy is ensured by the zero-retention architecture.
What does "grounded response" mean?
A response labeled "grounded" is supported by content from our knowledge base FAQ for the contact center. The AI doesn't invent answers: if it can't find relevant information, it will put you in touch with a human agent.
When will I be redirected to a human agent?
The chatbot redirects you to a human agent when the question doesn't find an adequate answer in the knowledge base (low confidence), ensuring quality response.
What happens if the AI system is unavailable?
In case of AI service outage, a panel with a CTA to contact support directly is displayed. Support is always available.
How is it used?
- Write your question
Enter your question about our customer service in the text field.
- Send to chatbot
Send button - AI assistant searches for answer in the FAQ knowledge base.
- Read the answer
If the answer is available in our knowledge base, it will be shown with a confidence indicator. Otherwise, a human agent will contact you.
Do you need a custom AI contact center?
This chatbot is free and a demo. To integrate a deflection AI assistant into your contact center - on-prem on your own hardware, private data, zero cloud - contact Federico.
In the tailored service the model runs on your own hardware: the data does not leave your network