[1.0.0] - 2026-06-11
- Initial release of the CRM pack.
- Glossary: 42 terms (lead lifecycle, CAC/LTV/NPS/MRR/ARR metrics, pipeline management, SDR/AE/CSM roles, CRM automation).
- Terminology: 25 acronyms with expansion and context (CRM, CAC, LTV, NPS, MQL, SQL, MRR, ARR, ICP, TAM, BANT, MEDDIC, CPA, CSAT, CES, SLA, ACV, TCV, NRR, GRR, ABM, CTA, SDR, BDR, AE, CSM).
- FAQ: 15 questions and answers on commercial process, metrics, automation, and data governance.
- Best practices: 12 practices with rationale, dos and don'ts for CRM adoption, pipeline management, and marketing-sales alignment.
- Sources: 8 authoritative sources cited; texts reformulated in original words (no verbatim copying).
- Explicit disambiguation CAC vs CPA in terminology and FAQ.
- Author: Claude (Option A - KH-KIT-SPEC v1.0.0).